We work with the UK's public and private sector organisations to enable people affected by Autism or a Learning Difficulty to live ordinary life's
East Anglia
Bedford, Bedfordshire
0330 113 5980
7 Days a week

Accessibilty Statement

We have strived to make this website available to all regardless of individual disability/ability. However, if you do encounter difficulties or any barriers, please contact us and we will try to improve the website to reflect your needs.

Standards Compliance

  • All pages on this site are xhtml1-transitional
  • All pages on this site use structured semantic markup. For example, h1 and h2 tags are used to convey document format. h1 tags are used for main titles, h2 tags for subtitles etc.


  • Primary site navigation is located (site-wide) near the top of each page.
  • If you are viewing this site with Cascading Style Sheets (CSS) switched on but images switched off the alternative text based navigation menu is available at the base of each page.

Navigation aids

  • All pages have rel=home links to aid navigation in text-only browsers.
  • A link to the home page is available on each page.
  • Navigation menus are marked up as HTML lists and styled with CSS


  • To enhance user experience this site utilises a small amount of JavaScript. If JavaScript is disabled or your browsing software does not support JavaScript the site is still fully functional.


  • Many links have title attributes, which describe the link in greater detail, (unless the text of the link already fully describes the target).
  • Links are written to make sense out of context.

Skip Links

  • For users of text only browsers the skip content link is made visible at the top each page.


  • All content images used in this site include descriptive ALT attributes.

Visual design

  • This site uses cascading style sheets for visual layout.
  • If your browser or browsing device does not support stylesheets at all, the content of each page is still readable.
  • This site uses relative font sizes, compatible with the user-specified “text size” option in visual browsers.

Colour Combinations

  • Foreground and background colours have been used that provide a good level of contrast and therefore easy to read. Throughout the site, colour is never used as the only way to convey information.

Our services improve and become the best they can be through regular feedback and involvement. Anyone can get involved as much or as little as they’d like, but any involvement can make a big difference. We welcome your ideas and feedback no matter what skills or training you have. If it matters to you, it matters to us.

On top of everyday feedback and collaborative working for support, here are a few ways you could get involved as someone who receives our support:

Estate inspections

Estate Inspections would involve you inspecting our services to check if we’re delivering them to the standards you’d expect. You would provide feedback on the services physical appearance such as if the gardens are well-kept and tidy, if there are any uneven footpaths and if communal spaces are clean and tidy. By getting involved in estate inspections, you’ll help improve services and develop new skills. We’ll reimburse your travel expenses too. 

Policy Reviews

It’s important that our policies are easy to understand and help us to deliver quality services. By reviewing our updated policies and procedures before they’re published you can help us to ensure they have a positive impact on how we run our services. Getting involved in policy reviews can be flexible and depend on whether it’s a policy that interests you or is relevant to your services. We’ll provide you with some training on what to do, but a policy review normally involves no more that a few hours of your time and will take place either at your service or one nearby. Refreshments will be provided on the day. 

To get involved, all you’d need to do is speak to a member of staff who will contact the Policy Review Lead.

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